Town Vets Privacy Policy

Last Updated: 1st August 2025

1. Introduction

Town Vets (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal information when you engage with our veterinary services, in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Town Vets, 19 Church St, Southport PR9 0QT
Contact phone number: 01704 535233
Contact email address: contact@town-vets.co.uk
Company Name: Town Vets Ltd Registered in England and Wales
Company Number: 07694509
Data Controller: Chelsey Evans

3. What Information We Collect

We may collect and process the following types of personal information:

  • Your details: Name, address, email, phone number
  • Pet details: Name, species, breed, age, medical history
  • Payment information: Invoicing, receipts and transaction records
  • Communications: Emails, phone call logs, messages relating to your pet’s care

4. How We Use Your Information

We use your data to:

  • Provide veterinary care for your pets
  • Schedule and confirm appointments
  • Maintain medical records and treatment history
  • Send reminders for vaccinations and check-ups
  • Process payments and handle billing
  • Communicate with you about services or health alerts
  • Comply with legal or regulatory obligations

5. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity: To provide you with veterinary services
  • Legal obligation: To comply with applicable laws and regulations
  • Legitimate interest: For the efficient running of our business
  • Consent: For marketing communications (you can withdraw this at any time)

6. Sharing Your Information

We will never sell your data. We may share limited information with:

  • Referral or specialist veterinary services (with your consent)
  • MWI Animal Health, for the purposes of them providing the services provided through the Town Vets appointment booking portal, which will include the following categories of personal data: Client name, address, phone number, email address
  • Laboratories or diagnostic services
  • Pet insurance providers (upon your request)
  • Our IT and payment processing providers
  • Regulatory authorities, if legally required

7. How We Store and Protect Your Data

Your information is stored securely in our practice management system and/or cloud-based services compliant with data protection laws. We implement appropriate technical and organisational measures to protect your data from unauthorised access or disclosure

8. How Long We Keep Your Information

We retain personal data for as long as necessary for the purposes outlined above and to meet legal and regulatory requirements. Typically, medical and financial records are retained for at least 7 years.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request erasure of your data (in certain circumstances)
  • Restrict or object to processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies and Website Usage

If our website uses cookies, we will inform you via a cookie banner and provide a separate cookie policy.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly.

12. Contact Us

If you have any questions about this policy or how your data is handled, please contact:
Town Vets, 19 Church St, Southport PR9 0QT
Telephone number: 01704 535233
Email: contact@town-vets.co.uk